Returns and Exchanges
We want you to be satisfied with your purchase. If any Animated Closet purchase fails to meet your expectations, you can return your item to us in its original and unused condition within 10 days of receiving it for an exchange or refund.
Items received after 10 days will not be accepted for exchange or return and will be shipped back to the customer.
Sale Items are final sale and may not be returned for refund
Wholesale items cannot be returned but may be exchanged for equal or greater value.
For customers outside the US who would like to exchange or return an item, please ship the original and unused item, along with a copy of your email receipt within 10 days of receiving it, to:
Animated Closet
c/o Zoya Craig
Attn: Returns & Exchanges
187 E. 116th St, Apt 1A
New York, NY 10029
We are not responsible for items returned to any other address.
For your protection, we recommend the international customer use Federal Express, UPS, or any other delivery service with delivery and tracking capabilities. The international customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected returns. We cannot accept returns COD. Items received after 10 days will not be accepted for exchange or return and will be shipped back to the customer.
Should you wish to exchange an item, please do not place a new order through our web site. If you send the item back to us and note which item you would like in exchange, you will receive complimentary shipping for the exchange.
After receiving and inspecting the returned item, we will reimburse your credit card for the purchase price of the item.
To qualify for a refund, all items must be returned in its original unused condition. We will not accept returns if the item and its packaging is not in its original condition and will return such items to you. If you reject that return shipment, Animated Closet reserves the right to liquidate the inventory and withhold credit.
We work hard to process returns as quickly as possible. Please allow 10 to 14 days after we receive the items before receiving your credit or exchange.